The MTA Inspector General encourages individuals to report waste, fraud, abuse and misconduct by the MTA and its agencies, employees, vendors and contractors. If you have any information or allegation(s) against the MTA, one of its constituent agencies, or against any individual(s) or entity that does or is trying to do business with the MTA, tell us about it. Service-related complaints can be registered directly with the agency involved (NYC Transit, Staten Island Railway, MTA Bus, Paratransit, Metro-North Railroad, Long Island Rail Road, Bridges & Tunnels, or the MTA Police Department) via their website or by calling 511.
To file a complaint, please use the contact information below:
Phone Number: 1-800-MTA-IG4U (1-800-682-4448)
Office of the MTA Inspector General
One Penn Plaza, 11th Floor, Suite 1110
New York, New York 10119
Online Complaint Form
Your information is very important to us. Please assist us in gathering as much information as possible. Help identify who is engaging in misconduct by including names, titles, addresses, or any other identifying information, relevant to your complaint; what MTA agency is involved; any MTA vendors or contractors involved (if appropriate), what wrongdoing occurred, when, where, for how long, and if there are any witnesses that we may contact. Please be as detailed as possible and include any documents, photographs, or other evidence you may have.
If you provide us with your contact information, we can reach out to you if we have additional questions. You are not required to provide your identity to the OIG. However, you are encouraged to identify yourself and have a way for us to contact you to help the OIG evaluate and investigate the complaints.