At the request of good government and transit advocacy groups, for the third year in a row, OIG is reporting on its year-end statistical highlights, as detailed below.
2021 marked another impressive year for OIG’s work in support of the MTA, its affilites, and subsidiaries including: MTA New York City Transit (NYC Transit), MTA Long Island Rail Road (LIRR), MTA Metro-North Railroad (MNR), MTA Bridges and Tunnels (B&T), MTA Headquarters (MTAHQ), MTA Police Department (MTAPD), MTA Bus Company (MTA Bus), and MTA Construction & Development (C&D).1
In 2021, OIG Intake staff processed 1,400 complaints, from individuals both inside and outside the MTA. This breaks the all-time record for most complaints received by OIG in a single year.