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Statistical Highlights

​​​​​​​​​​​2021​ Statistical Highlights

At the request of good government and transit advocacy groups, for the third year in a row, OIG is reporting on its year-end statistical highlights, as detailed below.

2021 marked another impressive year for OIG’s work in support of the MTA, its affilites, and subsidiaries including: MTA New York City Transit (NYC Transit), MTA Long Island Rail Road (LIRR), MTA Metro-North Railroad (MNR), MTA Bridges and Tunnels (B&T), MTA Headquarters (MTAHQ), MTA Police Department (MTAPD), MTA Bus Company (MTA Bus), and MTA Construction & Development (C&D).1

In 2021, OIG Intake staff processed 1,400 complaints, from individuals both inside and outside the MTA. ​This breaks the all-time record for most complaints received by OIG in a single year.

 
 
 
Complaints
historical OIG complaint data
1 As used in this rep​ort, unless the context indicates otherwise, the term “MTA” includes the constituent agencies.
 
 

COMPLAINTS BY SOURCE

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COMPLAINT DISPOSITION & ​RESOLUTION

COMPLAINTS BY AGENCY INVOLVED

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COMPLAINTS BY METHOD RECEIVED

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COMPLAINTS BY CATEGORY

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OIG ISSUED 34 REPORTS IN 2021

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OIG ISSUED 116 RECOMMENDATIONS​

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OIG’S WORK LED TO 2 RESPONSIBILITY HEARINGS FOR MTA VENDORS

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OIG’S WORK RESULTED IN 38 DISCIPLINARY ACTIONS, A 90% INCREASE FROM 2020 AND A 280% INCREASE FROM 2019

OIG’S WORK LED TO 9 PROBLEMATIC EMPLOYEES AND MANAGERS RETIRING, RESIGNING, OR BEING TERMINATED:

OIG AUDIT UNIT

OIG INVESTIGATIONS UNIT

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SITE INSPECTIONS

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QUESTIONED COSTS/LOST REVENUE/EXPENDITURE REVIEWED/COST AVOIDANCE2: $695,483,600

MONEY RECOUPED3: $2,541,597​

MONEY SAVED, INCLUDING ON OUTSIDE SUPERSTORM SANDY MONITORS TO DATE: $20,453,829

In response to a Federal Transit Administration requirement to provide monitors for the projects funded by the $4.8 billion Hurricane Sandy Recovery Grants, the MTA established a monitoring oversight committee, which includes the OIG. By having the OIG and other MTA agencies do this monitoring work, instead of third-party monitors, internal MTA estimates show the MTA saving $20 million for current construction projects, and up to $48 million for total construction projects.

2Expenditure reviewed and/or cost/lost revenue is questioned by OIG based on the possibility of: (1) an alleged violation of a provision of law, regulation, contract, grant, cooperative agreement, or other agreement or document governing the expenditure of funds; (2) a finding that, at the time of the audit, such cost is not supported by adequate documentation; (3) a finding that the expenditure of funds for the intended purpose is unnecessary or unreasonable; (4) a finding that a lost revenue could be prevented or addressed in a more efficient or effective manner; or (5) amount of expenditure reviewed.

3 Includes OIG’s, joint task forces’, and joint matters with law enforcement partners’ civil and/or criminal restitution, recoupment, settlement, and forfeiture.

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